Junior Customer Support Chinese Agent (Fintech)

Location: On-site in Limassol, Cyprus. Monday to Friday with rotating day and night shifts, plus a minimum of two weekend shifts per month after probation.

Company

hirify.global is a global financial technology and online trading company with more than 15 years of industry experience and an international team.

What you will do

• Assist clients through live chat, telephone, and email.
• Educate clients about trading platforms, products, and procedures for account opening, deposits, and withdrawals.
• Analyze and investigate trades to resolve client questions and technical issues.
• Maintain clear, accurate, and professional client communication.
• Work with the support team to achieve response-time and customer-satisfaction KPIs.
• Handle complaints courteously and work toward positive resolutions.

Requirements

• Bachelor’s degree.
• Proficiency in Chinese and English is required.
• Previous customer service experience.
• Willingness to work rotating shifts, including night shifts and weekend shifts after probation.
• Friendly, professional, accountable, transparent, and ethical approach.

Culture & Benefits

• 22 days of annual leave and 12 paid sick days.
• Full medical insurance, group savings, and life insurance after six months.
• Paid overtime and dedicated learning and development budgets.
• Daily lunch buffet, stocked kitchen, gym facilities, organized sports, and spa treatments.
• Team events, team-building activities, referral bonuses, and employee discounts.