Manager, COA Service Offerings & Quality (Life Sciences)

Location: São Paulo, Brazil

Company

hirify.global provides clinical research services, real-world evidence, consulting, commercial insights, and healthcare intelligence for life sciences and healthcare organizations.

What you will do

• Manage COA-related service offerings linked to licensing and portfolio management, including translation, linguistic validation, eCOA migration, screen review, and COA asset readiness.
• Oversee day-to-day service operations, ensuring deliverables meet approved processes, quality standards, timelines, and stakeholder requirements.
• Maintain and improve processes, tools, templates, work instructions, training materials, and quality controls to support scalable delivery.
• Coordinate with COA Innovation, COA Management, Translation, eCOA, Sales, Finance, IT, and other cross-functional teams.
• Monitor service quality, lead corrective and preventive improvement activities, and support quality investigations and escalation management.
• Guide project managers, coordinators, and supporting staff while contributing to resource planning, leadership reporting, and operational decision-making.

Requirements

• Bachelor’s degree in Life Sciences, Information Technology, Project Management, Linguistics, or a related field; an MBA or other advanced degree is preferred.
• At least 7 years of relevant experience in project delivery, project management, COA quality control, translation, or linguistic validation within the life sciences industry, including prior managerial experience.
• Strong leadership, planning, stakeholder management, communication, data presentation, problem-solving, and decision-making skills.
• Knowledge of quality management, issue investigation, corrective and preventive actions, metrics, and continuous improvement practices.
• Strong MS Office and technology skills, with familiarity with automation, analytics, workflow management, or AI-enabled systems.
• Fluent spoken and written English is required.

Nice to have

• COA development or COA quality management experience.
• Experience in clinical or real-world research, pharmaceutical development, scientific software, technical product management, or management consulting.
• MBA or another advanced degree.

Culture & Benefits

• Work in a multicultural, collaborative, and collegial environment.
• Address client challenges across multiple geographies through patient-focused research.
• Opportunities for professional development and career growth.
• Contribute to research supporting improved patient outcomes and population health.