Customer Experience Supervisor (Retail)

Location: Vancouver store, Vancouver, BC, Canada; fully onsite

Salary: CAD 38.00–40.00 per hour

Company

hirify.global is a lifestyle brand and specialty retailer offering apparel, accessories, footwear, restaurants, and community initiatives through boutiques and shop-in-shops worldwide.

What you will do

• Lead and guide the sales team on the floor while supporting productivity and daily activities.
• Coach team members in real time on service behaviors, selling techniques, product knowledge, and customer engagement.
• Deliver a welcoming, elevated in-store experience aligned with brand service standards.
• Support the resolution of customer concerns and help execute customer engagement initiatives, in-store activations, and brand experiences.
• Support store management with operational processes, visual merchandising, inventory activities, and standard operating procedures.
• Maintain a clean, organized store environment and stay informed on communications, metrics, and current initiatives.

Requirements

• 2–3 years of management experience in a retail, customer-centric environment.
• 1+ year of retail or apparel operations experience is preferred but not required.
• 1+ year of experience resolving customer service-related issues.
• Business math and accounting, computer, multitasking, communication, delegation, and time-management skills.
• Ability to stand and walk for prolonged periods, lift or move up to 11.34 kg, and perform bending, twisting, ladder-climbing, and other retail operations tasks.
• Organized, detail-oriented, calm under pressure, friendly, adaptive, and proactive.

Culture & Benefits

• Full-time, fully onsite retail position.
• Collaborative, high-performing, service-driven store environment.
• Opportunity to support brand activations, customer experiences, and community-focused initiatives.
• Equal employment opportunity workplace.