Customer Experience Supervisor (Retail)

Location: Williamsburg store, Brooklyn, NY; fully onsite

Salary: $26.00–$28.00 per hour

Company

hirify.global is a New York City lifestyle brand and specialty retailer offering apparel, accessories, footwear, restaurants, and related brand experiences.

What you will do

• Lead and guide the sales team on the floor while modeling strong service, product knowledge, and customer engagement.
• Provide real-time coaching and feedback to strengthen selling behaviors and service standards.
• Deliver a welcoming, elevated in-store customer experience and support the resolution of customer concerns.
• Execute customer engagement initiatives, in-store activations, and brand experiences.
• Support store management with daily activities, operational priorities, productivity, and standard operating procedures.
• Assist with visual merchandising, inventory activities, store organization, and team preparation for special initiatives.

Requirements

• 2–3 years of management experience in a retail, customer-centric environment.
• 1 or more years of retail or apparel operations experience is preferred but not required.
• At least 1 year of experience resolving customer service issues.
• Business math and accounting knowledge, comprehensive computer skills, and the ability to multitask.
• Strong communication, delegation, and time-management skills.
• Ability to work fully onsite in the Williamsburg store, including prolonged standing and walking, lifting or moving up to 25 pounds, and other standard retail physical tasks.

Culture & Benefits

• Collaborative, welcoming, and high-performing retail environment.
• Opportunity to support a globally recognized lifestyle brand and its customer engagement initiatives.
• Equal employment opportunity workplace.
• All career opportunities are fully onsite; communication for this role will come only from hirify.global email domains.