10 часов назад
Senior Strategic Deployment Manager (Voice AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Strategic Deployment Manager (Voice AI): Leading customer deployments from discovery through production launch by translating business requirements into voice AI agents, conversation flows, and automation workflows with an accent on customer consulting, technical integrations, and execution. Focus on troubleshooting APIs, webhooks, telephony, authentication, and production deployments while coordinating Sales, Product, Engineering, and Customer Success.
Location: Singapore; on-site
Company
builds voice AI agents and a broader AI-powered customer experience platform for sales, support, and logistics contact centers.
What you will do
- Lead customer deployments from discovery through production launch.
- Understand customer workflows, pain points, and business goals, then translate requirements into AI workflows and implementation plans.
- Build and configure voice AI agents, conversation flows, and automation workflows.
- Integrate with customer systems, APIs, webhooks, telephony, and authentication.
- Run customer workshops, demos, technical discussions, and implementation reviews.
- Coordinate with Sales, Product, Engineering, and Customer Success to resolve issues, manage risks, and improve deployment playbooks.
Requirements
- Fluent Mandarin and English with clear communication in both languages.
- Experience in consulting, solutions engineering, deployment, implementation, customer success engineering, product management, or another customer-facing technical role.
- Comfort working with APIs, technical integrations, and software systems.
- Ability to explain technical concepts to technical and non-technical audiences.
- Strong organization, ownership, problem-solving skills, and comfort with ambiguity.
- Comfort traveling when needed for customer launches and on-site engagements.
Nice to have
- Interest in AI, LLMs, and voice technology.
- Experience working in a fast-moving startup environment.
Culture & Benefits
- Hands-on work with customers and direct visibility into the impact of deployments.
- Fast-moving environment with changing priorities and significant ownership.
- Opportunity to work on voice AI agents and AI-powered contact center technology.
Hiring process
- 15-minute talent screen with recruiting.
- Functional interview focused on problem-solving, communication, and customer-facing judgment.
- Hiring manager interview followed by final collaborative interviews with Product, Engineering, and go-to-market teams.
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