Agency Operations Technician (Hybrid)

Location: Hybrid position requiring a reasonable daily commute to Richardson, Texas, with in-office work at the Richardson, TX-CityLine Hub. Training may require a higher percentage of in-office attendance.

Salary: $50,878.75 potential starting yearly salary, plus potential yearly incentive pay of up to 6% of base salary.

Company

hirify.global provides insurance and financial services while supporting customers, agents, and local communities.

What you will do

• Provide professional support to Agency Field Leadership, agents, and business partners.
• Complete data entry, contact center, and other administrative activities.
• Process agent appointments, terminations, and assignments.
• Support marketing initiatives and compensation processes.
• Manage licensing activities for agents and team members.
• Compile and distribute reports for stakeholders and decision-making.

Requirements

• Strong relationship-building, listening, written, and oral communication skills.
• Ability to handle inbound and outbound calls and provide prompt, professional customer service.
• Analytical, problem-solving, organizational, collaboration, and attention-to-detail skills.
• Ability to prioritize multiple responsibilities and adapt in a fast-paced, high-volume environment.
• Proficiency with Microsoft Office Suite, including Outlook, OneNote, Excel, and Word.
• Ability and willingness to work flexible shifts within Monday–Friday, 7AM–7PM Central Time, with possible overtime or irregular hours.

Nice to have

• Associate’s degree or higher education.
• Learning agility and experience leveraging technological capabilities, including artificial intelligence.

Culture & Benefits

• Regular full-time employment based on a standard 38:45-hour work week.
• Health, dental, vision, telemedicine, and mental health benefits, with hirify.global paying most of the healthcare premium.
• Annual raises, bonus eligibility, paid holidays, parental leave, and generous paid time off.
• Training programs, tuition assistance, mentoring, and employee resource groups.
• Retirement benefits through a 401(k) plan with company contributions of up to 7% of salary.