Aftermarket Parts Specialist II (Manufacturing)

Location: Sussex, Wisconsin, USA

Company

hirify.global develops solutions that protect homes, strengthen businesses, and support a more resilient, efficient, and sustainable energy future.

What you will do

• Support dealers and customers with standard and moderately complex aftermarket parts requests.
• Identify parts, prepare quotations, and manage order entry and maintenance across products and configurations.
• Use technical documentation, system tools, and product knowledge to resolve inquiries and recommend solutions.
• Coordinate with plants, warehouses, logistics, service, and other internal teams to support timely fulfillment.
• Manage customer follow-up, case documentation, service communications, order changes, pricing verification, and shipment tracking.
• Resolve day-to-day exceptions independently and escalate higher-risk or highly technical issues when needed.

Requirements

• Associate degree or equivalent experience.
• 2–4 years of relevant experience in customer service, order management, technical support, aftermarket support, manufacturing operations, or a related function.
• Working knowledge of parts support, quoting, and order management processes.
• Ability to interpret routine technical documentation and apply product knowledge to customer needs.
• Proficiency in ERP, case management, and standard business systems.
• Strong communication, follow-up, prioritization, and problem-solving skills, with the ability to work independently within established guidelines.

Nice to have

• Bachelor’s degree in business, supply chain, technical service, or a related field.
• Experience supporting dealer networks, service parts, or aftermarket customers in a manufacturing environment.

Culture & Benefits

• Full-time employment.
• Regular computer-based work with periods of sitting, as well as standing and walking.
• Occasional lifting of up to 25 pounds and occasional travel.
• Equal opportunity employment for qualified applicants.