9 часов назад
Product Manager - Member Service & Chat Data Products (Conversational AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Product Manager - Member Service & Chat Data Products (Conversational AI): Building trusted, reusable data products from member service, contact center, chat, voice, and digital interaction data with an accent on member experience, service operations, data quality, and governance. Focus on defining product strategy and roadmaps, prioritizing backlogs, improving data accessibility and availability, and ensuring regulatory compliance for actionable enterprise insights.
Location: Remote from Pennsylvania, United States; travel requirement is 0%–25%; a physical work site is required.
Company
is a healthcare organization developing member service and digital engagement capabilities.
What you will do
- Develop the product vision and strategy for member service and chat data products.
- Define and communicate product roadmaps, priorities, experiments, and decisions to product teams, partners, and executives.
- Own the portfolio of data products and tools, including the product backlog and prioritization process.
- Deliver trusted, reusable data assets based on member interactions, communication preferences, service outcomes, and engagement behavior.
- Identify cross-product and cross-customer value opportunities using metrics and qualitative feedback.
- Represent the product in governance meetings and ensure alignment with business and operational objectives.
Requirements
- Bachelor’s degree in science, technology, mathematics, or a related field, or equivalent experience and education.
- At least 3 years of product management experience.
- At least 3 years of experience with the software lifecycle.
- At least 1 year of advanced domain experience in member service, contact center, conversational AI, chat, voice, or digital interaction data.
- Knowledge of data quality, accessibility, availability, governance, and regulatory compliance requirements.
- Business acumen for P&Ls, communication, and conflict management skills.
Culture & Benefits
- Work-from-home arrangement in Pennsylvania.
- Office-based position classification with regular training or teaching of others.
- Work includes access to confidential customer information and requires compliance with HIPAA, data security policies, and the company code of business conduct.
- Occasional travel from the office to various work sites may be required.
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