Personal Lines Policy Processor I (Auto Insurance)

Location: Fully remote; requires a distraction-free home office or designated workspace. Travel may be required.

Salary: $22.00–$24.00 per hour

Company

Specialty auto insurance provider focused on affordable non-standard coverage and high-quality customer service.

What you will do

• Underwrite non-standard personal auto insurance policies and verify customer eligibility.
• Review applications, Motor Vehicle Reports, policy documents, and other underwriting reports for accuracy.
• Process policy updates, coverage changes, cancellation requests, and required business or government forms.
• Communicate with insureds, brokers, supervisors, managers, and internal or external customers about policy activity and required documentation.
• Notify relevant parties of cancellations, requested documents, and other underwriting actions.
• Manage multiple priorities, maintain productivity and quality goals, and provide backup support for phone queues during high call volumes.

Requirements

• High school diploma or equivalent.
• Previous personal lines insurance experience, especially in policy processing or underwriting, is preferred.
• Knowledge of insurance terminology, coverage concepts, underwriting principles, guidelines, and applicable regulations.
• Strong attention to detail, data-entry accuracy, problem-solving ability, and deadline management.
• Excellent written and verbal communication skills, including the ability to explain complex issues.
• Ability to work independently and collaboratively, adapt to new software, and use Microsoft Office and insurance applications.

Culture & Benefits

• Fully remote work with a designated distraction-free workspace.
• Medical, dental, and vision insurance.
• Health Savings Account, depending on the selected plan.
• Paid time off and company-observed holidays.
• 401(k) plan.
• Mandatory overtime may be required when deemed appropriate by management.