9 часов назад
Customer Relationship Management (CRM) Administrator (Cybersecurity)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Relationship Management (CRM) Administrator (Cybersecurity) (Salesforce/Experience Cloud): Maintaining and optimizing CRM, customer portal, reporting, automation, and data security capabilities for internal operations and customer access to product and managed security service information with an accent on data integrity, access controls, customer entitlements, and secure multi-tenant data isolation. Focus on configuring Salesforce and Experience Cloud, auditing sharing rules and record-level security, troubleshooting portal issues, and managing sandbox-to-production releases and integrations.
Location: Remote (USA)
Company
is a cybersecurity company providing products and managed security services.
What you will do
- Administer and configure the Salesforce CRM, including users, permissions, workflows, layouts, record types, and data fields.
- Maintain data integrity through audits, deduplication, cleanup, and database management.
- Manage the customer-facing portal, including product licenses, documentation, training materials, incidents, alerts, and vulnerability notifications.
- Configure reports, dashboards, entitlement structures, sharing rules, and customer data segmentation so each organization can access only authorized information.
- Safeguard sensitive customer and security data and identify and remediate exposure risks.
- Manage integrations, platform projects, CRM releases, and sandbox-to-production deployments while collaborating with cross-functional and technical teams.
Requirements
- Hands-on experience administering Salesforce CRM and Experience Cloud.
- Experience configuring and maintaining a customer, self-service, or partner portal.
- Strong knowledge of data hygiene, deduplication, database management, access controls, permission sets, and sharing rules.
- Experience building reports, dashboards, and workflow automations, with the ability to translate business needs into technical configuration.
- Strong written and verbal communication, organization, troubleshooting, and time-management skills.
- Ability to work independently and cross-functionally while maintaining strict confidentiality of sensitive customer and security data.
Nice to have
- 2–4 years of CRM administration experience in business operations or Customer Success.
- Experience with CRM integrations and familiarity with SQL, Apex, Flow, or other CRM automation tools.
- Experience in cybersecurity, technical, or other environments handling sensitive or confidential data.
Culture & Benefits
- Opportunity to own and shape a core system supporting internal operations and the customer-facing portal.
- Collaboration with Customer Success, Sales, Marketing, Product, Services, Threat Intelligence, IT, and other technical teams.
- Professional development budget, benefits, and potential equity are included in the total compensation discussion.
- Equal opportunity employment environment.
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