9 часов назад
CX Account Specialist
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
CX Account Specialist (Customer Service): Managing customer service operations in Shanghai, including processing customer orders, maintaining account records, and providing information on products, pricing, contracts, deliveries, and claims with an accent on accurate administrative execution and customer communication. Focus on handling order revisions, supporting customers and internal stakeholders, and maintaining smooth workflows across related work areas.
Location: Shanghai, China
Company
is the employing organization for this customer service role.
What you will do
- Manage assigned customer service operations and recurring administrative processes.
- Prepare, review, complete, and book customer orders and order revisions according to established procedures.
- Maintain customer accounts and detailed records of inquiries, complaints, and comments.
- Provide customers with information about products, pricing, contracts, conditions, deliveries, and claims.
- Provide first-level administrative support to customers and internal stakeholders.
- Coordinate information exchange across related work areas to support smooth workflows.
Requirements
- Ability to execute recurring customer service and administrative operations accurately and reliably.
- Ability to apply and adapt established procedures to address process variations.
- Ability to maintain customer account information and interaction records.
- Ability to support customers and internal stakeholders through clear information exchange.
Culture & Benefits
- Work is organized within an assigned local or shared-service organization.
- The role involves collaboration with customers, internal stakeholders, and related work areas.
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