Lead – Warranty, GM Energy

Location: Warren, Michigan, United States; hybrid schedule with onsite attendance at least three days per week. Local supplier visits and travel of up to 25% may be required. Relocation benefits are not provided, and GM does not offer immigration-related sponsorship.

Company

hirify.global develops automotive and energy products, while GM Energy builds integrated electric-vehicle charging, vehicle-to-home, vehicle-to-grid, energy-storage, and energy-management solutions.

What you will do

• Own warranty claims from intake through resolution, including repairs, replacements, returns, reimbursements, returns material authorizations, and goodwill decisions.
• Establish decision rules for warranty, out-of-warranty, installation-related, customer-caused, and goodwill cases.
• Coordinate case resolution with Customer Care, Technical Support, Installation, Quality, Engineering, Product Management, Supply Chain, Finance, Legal, suppliers, and service partners.
• Maintain traceability across customer cases, serial numbers, installations, failed components, suppliers, costs, and final dispositions.
• Lead supplier reviews, recovery tracking, invoicing, dispute resolution, and claim-evidence preparation.
• Analyze warranty and field-service data, identify failure and safety trends, and improve controls, dashboards, documentation, communications, and standard work.

Requirements

• Bachelor’s degree in engineering, business, quality, operations, supply chain, finance, or a related field; equivalent professional experience may be considered.
• Three or more years of experience in warranty, aftersales, service operations, quality, supplier management, claims administration, or a related discipline.
• Experience managing claims, returns material authorizations, repairs, replacements, service, or supplier-recovery processes.
• Ability to manage and analyze complex datasets using Excel-based tools, including macros.
• Ability to lead cross-functional work, influence without direct authority, and hold partners accountable.
• Ability to work onsite in Warren on a hybrid schedule and travel as required; candidates must not require current or future GM immigration sponsorship.

Nice to have

• Experience in automotive, electric-vehicle charging, energy storage, residential electrical systems, distributed energy resources, or connected products.
• Experience in Quality, Reliability, and Durability activities or warranty analytics and reporting.
• Knowledge of warranty terms, installation or workmanship claims, supplier contracts, service-level agreements, recovery provisions, accruals, reserves, or claim-cost analysis.
• Experience with warranty platforms, Salesforce, OneCRM, ERP or logistics systems, PRTS, Jira, Power BI, or AI-assisted analysis tools.

Culture & Benefits

• Work within GM’s focus on zero crashes, zero emissions, and zero congestion.
• Inclusive workplace focused on belonging, integrity, safety, quality, and customer outcomes.
• Total rewards and employee well-being benefits are available from the first day.
• Role-related assessments or pre-employment screening may be required.