Senior Regulatory Business Analyst - ServiceMac (Mortgage Servicing)

Location: Jacksonville, Florida, USA

Salary: $85,000–$113,300 annually

Company

hirify.global’s ServiceMac provides technology, products, and services for the mortgage and real estate industries, with a focus on mortgage servicing, security, compliance, and customer support.

What you will do

• Review regulatory data and reporting requests, identifying required data, populations, calculations, classifications, reporting periods, and submission requirements.
• Translate regulatory obligations into detailed, development-ready business and technical requirements for SQL report developers.
• Research mortgage servicing processes and data, maintain traceability, and resolve incomplete or conflicting requirements with Regulatory/Risk, operations, clients, and development teams.
• Validate regulatory reports and data extracts through reconciliations, reasonableness testing, population validation, exception analysis, and source-data investigation.
• Identify reporting defects and data anomalies, coordinate remediation, and confirm corrected reports meet the original regulatory requirements.
• Manage assigned regulatory requests from intake through delivery, including deadlines, dependencies, meetings, decisions, documentation, and escalations.

Requirements

• Practical mortgage servicing experience is required.
• Experience with regulatory reporting in mortgage servicing or mortgage banking and knowledge of mortgage loan, transaction, and servicing activity data.
• Experience translating reporting requirements into detailed business and technical specifications.
• Knowledge of relational databases, including tables, relationships, keys, joins, and data structures.
• Ability to read and write basic to intermediate SQL queries and use data validation, reconciliation, exception analysis, or reporting quality assurance methods.
• Strong requirements documentation, communication, stakeholder coordination, and ability to manage multiple requests with competing deadlines.

Nice to have

• Experience with Mortgage Call Report, Mortgage Bankers Financial Reporting Form, NMLS reporting, state licensing reports, investor reporting, regulatory examinations, or other federal and state mortgage servicing reports.
• Experience with SQL Server Management Studio, Microsoft SQL Server, Microsoft Excel, Microsoft Azure DevOps, and Microsoft Word.

Culture & Benefits

• Inclusive, people-first workplace focused on individuality, diversity, and equal opportunity.
• Benefits may include medical, dental, and vision coverage, 401(k), PTO, paid sick leave, and an employee stock purchase plan.
• Successful candidates must complete a background check and credit check where permitted by applicable law.