Sales Service Representative (Financial Services)

Location: Remote in China, Malaysia, Hong Kong, Singapore, or Thailand; U.S. business hours required.

Company

hirify.global is hiring for a client seeking customer-focused sales support for debt settlement and debt consolidation services.

What you will do

• Handle inbound calls and inquiries from prospective clients interested in debt settlement, debt consolidation, and related financial solutions.
• Understand financial circumstances, explain available programs, and guide clients toward appropriate solutions.
• Follow up with marketing-generated leads, re-engage prospects, and conduct outbound or cold calls when required.
• Handle questions and objections through consultative, empathetic conversations focused on customer needs and conversion.
• Maintain accurate CRM records, including call notes, communication history, lead status, and follow-up requirements.
• Collaborate with sales and customer service teams on handoffs, feedback, lead conversion, and customer experience improvements.

Requirements

• Fluent English and Mandarin communication skills required.
• Previous experience in sales, customer service, call centers, or other client-facing phone roles.
• Strong verbal and written communication, active listening, relationship-building, and objection-handling skills.
• Experience with CRM or customer management systems and accurate documentation practices.
• Ability to manage multiple leads, organize follow-up activities, and work independently in a remote environment.
• Availability to work U.S. business hours.

Nice to have

• Experience in financial services, debt settlement, debt consolidation, lending, or related industries.

Culture & Benefits

• Fully remote work environment.
• Competitive base salary and performance-based incentives.
• Comprehensive training and ongoing support.
• Collaborative team culture with career growth opportunities.
• Opportunity to develop experience in financial services and consultative sales.

Hiring process

• Initial screening call followed by a client interview.
• Qualified candidates complete a one-way Spark Hire video interview covering sales, customer service, communication, and financial-services experience.
• Offer and onboarding follow the interview stages; completing the video interview promptly is required to continue.