Outbound Contact Center Sales Coach

Location: Fully remote within the United States; schedule aligned with Central Time business operations, including weekends.

Base salary: $55,000–$71,000 per year, depending on experience. Additional quarterly KPI bonus of up to $2,000 and a 0.5% gross profit bonus based on the direct-report group’s quarterly performance.

Company

hirify.global operates a sales organization with Protocol Review agents and cross-functional customer operations teams.

What you will do

• Lead morning huddles, over-the-shoulder trainings, roleplays, and one-to-one development conversations.
• Coach agents through scripted sales stages, including opening, objection handling, and closing.
• Build development plans based on weekly KPI performance and review quality assurance results.
• Provide live feedback during calls and demonstrate effective sales execution directly on the phones.
• Handle refund requests and customer escalations while balancing customer and business needs.
• Collaborate with Appointment Setting, Onboarding, Quality Assurance, and Operations teams.

Requirements

• At least 2 years of experience coaching or managing outbound sales agents in a scripted environment.
• Demonstrated results improving agent performance and confidence.
• Experience handling performance conversations with honesty, care, and thorough documentation.
• Ability to work as a player-coach by taking sales calls and demonstrating the process.
• Strong written communication and documentation skills.
• Experience with VoIP platforms for call monitoring and coaching; Salesforce proficiency is preferred.

Culture & Benefits

• Fully remote, full-time W-2 employment with a six-month probationary period.
• Dedicated private workspace, high-speed primary internet, and a reliable backup connection are required.
• Personal computer capable of running Salesforce, Vonage, and Google Workspace, plus a quality headset.
• Unlimited paid time off after 90 days.
• Health and 401(k) benefits.