Implementation Discovery Lead (Evive)

Location: Remote within the US; standard working hours are 8am–5pm Central Time, unless otherwise stated.

Company

hirify.global provides cloud-based benefits administration software and services that simplify employee benefits management for organizations, HR teams, and employees.

What you will do

• Own multiple discovery areas throughout implementation, including Evive requirements templates, benefits class matrices, plan requirements, enrollment rules, digital experience, and inbound and outbound files.
• Lead the client onboarding experience from hire through finalized requirements and transition to client care.
• Consult clients on best practices and advise on system and process changes.
• Coordinate with internal centers of excellence, implementation teams, Product Managers, and Developers to finalize requirements and define system enhancements.
• Manage expectations, timelines, risks, escalations, and inquiries related to system or process gaps.
• Improve the discovery process, strengthen client and broker satisfaction, and mentor Implementation Analysts.

Requirements

• Bachelor’s degree in business administration or a related field.
• At least 3 years of client relationship, consulting, or implementation experience.
• Experience with benefits and implementation processes or methods.
• Strong written and verbal communication, analytical, organizational, customer service, and problem-solving skills.
• Advanced MS Excel skills, including VLOOKUPs, pivot tables, and data summaries, plus proficiency in other MS Office applications.
• Ability to work independently and collaboratively in a fast-paced, ambiguous environment; willingness to travel as needed.

Nice to have

• Experience with HR technology, benefits administration software, or related SaaS environments.
• Experience mentoring or training junior team members.
• Background in process improvement or workflow optimization.

Culture & Benefits

• Remote-first, office-friendly work environment.
• Health, dental, and vision benefits.
• Employer-sponsored retirement savings plans.
• Professional development, training, and career growth resources.
• Wellbeing initiatives covering mental health, financial planning, and wellness.
• Collaborative and inclusive workplace focused on client success and creative problem-solving.