Senior Account Manager - CRM

Location: Remote from anywhere; headquartered in St. Petersburg, Florida. Periodic travel may be required for client meetings, workshops, training, team collaboration, business reviews, and company events.

Company

hirify.global delivers end-to-end loyalty and CRM solutions that help major brands build lasting customer relationships and increase enterprise value through loyalty.

What you will do

• Serve as the primary day-to-day client partner and delivery lead for a major enterprise CRM program.
• Plan, coordinate, and deliver complex CRM initiatives across Strategy, Decision Sciences, Development, Creative, QA, and Marketing Operations.
• Own the CRM roadmap, project estimates, timelines, resource plans, dependencies, risks, scope changes, and delivery schedules.
• Translate customer insights into lifecycle campaigns, journeys, personalization strategies, and optimization opportunities.
• Monitor campaign health and email KPIs, coordinate issue resolution, and lead testing and optimization activities.
• Prepare client meetings, executive presentations, Executive Business Reviews, status updates, and roadmap discussions while supporting account profitability and growth.

Requirements

• Bachelor's degree in Marketing, Business, Communications, or a related field.
• 5+ years of experience, preferably in CRM, loyalty, or client services, including at least 2 years of direct CRM experience.
• Hands-on experience with email, mobile, and/or customer lifecycle programs, including segmentation, personalization, deliverability, campaign execution, and testing.
• Experience leading complex cross-functional initiatives, managing multiple projects, dependencies, deadlines, and accountability without direct authority.
• Strong understanding of CRM platforms, martech ecosystems, customer data, performance metrics, and foundational business financial principles.
• Ability and willingness to travel as needed and occasionally work outside standard business hours during major launches, deployments, or production events.

Nice to have

• Familiarity with Google Analytics, Jira, Workfront, and SharePoint.
• Experience with Salesforce Marketing Cloud or another enterprise email marketing platform.
• SaaS experience.

Culture & Benefits

• Remote-first work environment with flexibility to work from anywhere.
• Flexible Time Off and nine company-wide holidays.
• Benefits supporting professional development, personal well-being, and growth.
• Collaborative, values-led workplace focused on diversity, inclusion, and work-life balance.

Hiring process

• Applications may be supported by AI tools for application and resume review, response analysis, and consistency checks.
• Final hiring decisions are made by people.