9 часов назад
Principal Customer Success Manager (Cybersecurity)
180 000 - 195 000$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Principal Customer Success Manager (Cybersecurity): Leading enterprise customer success for Yubico's identity security and hardware-backed authentication products with an accent on strategic account management, executive advisory, and deployment adoption. Focus on designing scalable customer success frameworks, resolving critical account escalations, driving renewals and expansion, and translating enterprise insights into product and go-to-market strategies.
Location: Washington, DC, United States
Annual salary: $180,000–$195,000 USD
Company
develops identity security products, including the YubiKey hardware-backed passkey, to protect digital and AI interactions.
What you will do
- Lead successful YubiKey rollouts for enterprise customers by creating project plans, coordinating communications, and tracking employee distribution.
- Advise C-level executives, program leaders, and technical teams on deployment, adoption, business value, and operational needs.
- Own high-value marquee accounts and drive retention, renewals, growth, and customer advocacy.
- Manage customer communication cadences, critical escalations, and cross-functional resources across Sales, Solutions Engineering, Professional Services, Product, and go-to-market teams.
- Represent CSM leadership in cross-functional forums and share enterprise market insights with Product and GTM teams.
- Design scalable CSM frameworks, curricula, and playbooks, coach peers, and oversee special projects.
Requirements
- At least 10 years of experience in Customer Success Management or information technology, or at least 5 years of experience in security.
- Experience managing large, complex, multinational enterprise relationships involving technical products.
- Experience leading matrixed account teams with Sales, Solutions Engineers, and Professional Services.
- Exceptional presentation, communication, analytical, problem-solving, and project management skills, including executive-level engagement.
- Ability to master identity and access management and authentication terminology and platforms.
- Proficiency with modern Customer Success and CRM tools such as Salesforce, Gainsight, or ChurnZero.
Culture & Benefits
- Flexible work options are offered across , including home, hybrid, and onsite arrangements.
- U.S. health, dental, and vision coverage, with paying 100% of the employee premium and 85% of the family premium.
- 401(k) matching dollar-for-dollar up to 6%, capped at $6,000 per year, with immediate vesting.
- $1,200 wellness reimbursement, a $3,000 annual development stipend, and a mentorship program.
- 15 vacation days, 10 holidays, 7 sick days, paid parental leave, and commuter benefits.
- Inclusive employee resource groups and a collaborative global work environment.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →