EMEA Customer Care Representative (Specialty Chemicals)

Location: Riga, Latvia; hybrid schedule with two days working from home and three days in the office each week.

Salary: €1,350–€1,800 gross per month.

Company

hirify.global is a global specialty chemicals and performance materials company developing materials for transportation, infrastructure, environmental, and consumer applications.

What you will do

• Manage customer orders from receipt through delivery.
• Coordinate shipment execution with the transportation group.
• Keep customers informed about order and delivery changes.
• Resolve issues and identify solutions that meet customer needs.
• Maintain accurate customer order records in the ERP system.
• Collaborate with customers and internal departments to support customer satisfaction.

Requirements

• Strong customer-service orientation for internal and external customers.
• Multitasking, prioritization, planning, and coordination skills.
• Ability to work under pressure when required.
• Good communication and teamwork skills.
• Fluent English required.
• Previous customer-service experience is advantageous.

Culture & Benefits

• Dynamic, flexible, collaborative, and team-oriented working environment.
• Hybrid work arrangement with two home-working days per week.
• Health insurance from the first day of employment.
• Competitive benefits package and vacation allowance.
• Direct and open feedback culture with professional and personal support.

Hiring process

• Apply even if experience differs slightly from every listed requirement.