10 часов назад
Customer Relations Coordinator - Dunkin', Baskin-Robbins, Buffalo Wild Wings
17 - 25$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Relations Coordinator - Dunkin', Baskin-Robbins, Buffalo Wild Wings (Customer Support): Handling customer contacts by phone and email, resolving technical issues, and improving satisfaction with an accent on active listening, accurate categorization, and product knowledge. Focus on researching inquiries across multiple databases, identifying escalation trends, and communicating root causes to relevant business units.
Location: Boston Support Center in Canton, Massachusetts, United States; onsite schedule includes one weekend shift.
Salary: $16.75–$25.13 per hour, with overtime eligibility in accordance with applicable law and company policy.
Company
is a multi-brand restaurant company operating more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.
What you will do
- Respond to customer contacts for Dunkin’, Baskin-Robbins, and Buffalo Wild Wings through phone calls and email.
- Resolve customer issues, including inquiries with a technical aspect, and improve satisfaction through active listening and accurate categorization.
- Maintain current knowledge of products, promotions, and new initiatives through daily departmental communications.
- Research inquiries across multiple databases while maintaining accurate data and reporting integrity.
- Identify escalating contact trends, investigate potential root causes, and communicate issues to the appropriate business units.
Requirements
- Four-year degree.
- Previous customer service experience.
- Demonstrated troubleshooting and problem-solving ability.
- Ability to listen, speak, and type simultaneously.
- Ability to work the stated onsite schedule at the Boston Support Center, including one weekend shift.
Culture & Benefits
- Flexible schedules and additional workplace perks.
- Free coffee, donuts, and ice cream at the Boston Support Center.
- Onsite office dog and participation in the Dogs for Joy program.
- Hourly team members are eligible for overtime under applicable law and company policy.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →