10 часов назад
Customer Excellence Rep. and Office Admin.
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Excellence Rep. and Office Admin. (Customer Support and Office Administration): Responding to customer inquiries, processing import orders, monitoring shipments, resolving complaints, and managing regular office administration in Jakarta, Indonesia with an accent on customer service, SAP workflows, shipping documentation, and cross-functional coordination. Focus on coordinating order fulfillment, ensuring document accuracy, tracking complaint resolution, and supporting sales and local office operations.
Location: Jakarta, Indonesia
Company
develops chemistry-based products and sustainable solutions for clean energy, advanced electronics, high-performance computing, climate-friendly cooling, paints, and coatings.
What you will do
- Respond to customer inquiries by phone and email.
- Process import orders, including ocean and air shipments, returns, and exports when required.
- Monitor shipment status and verify shipping documents before sharing them with customers.
- Record and resolve customer complaints in Salesforce in collaboration with investigators and Sales Managers.
- Coordinate with Sales Account Managers, Product Stewardship, Supply Chain, and shipping-country customer service teams.
- Manage Jakarta office administration, including monthly reports, payments, vendor and warehouse coordination, travel, and business support.
Requirements
- Bachelor’s degree.
- Proven customer support experience.
- Familiarity with SAP.
- Good command of English.
- Proficiency in Microsoft Office Suite.
- Strong interpersonal, communication, multitasking, prioritization, and time-management skills, with a collaborative and service-oriented approach.
Culture & Benefits
- Competitive compensation and comprehensive benefits packages.
- Tuition reimbursement and learning and development opportunities.
- Inclusion and diversity initiatives.
- Company-paid volunteer day.
- Focus on employee development, engagement, sustainability, and an inclusive workplace.
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