Product Support Specialist (Clinical Product Programs)

Location: Remote in Minnesota, United States; business travel within and outside the state required

Salary: $65,000 annually, plus bonus eligibility

Company

hirify.global develops and supports clinical product programs and works with sales and customer teams on product implementations.

What you will do

• Manage the implementation and completion of clinical product projects.
• Lead and prioritize workflows for product trials, conversions, and PV implementations.
• Align resources and manage customer expectations to achieve project goals.
• Build customer relationships and conduct weekly business-status meetings with customers and sales representatives.
• Monitor project progress, communicate status, and coordinate timely issue resolution.
• Collaborate with field sales representatives, management, product divisions, and assigned accounts.

Requirements

• Bachelor’s degree and at least 2 years of sales or customer service experience, or a high school diploma/equivalent and at least 4 years of relevant experience.
• Experience developing presentations for audiences at different levels.
• Willingness to travel for business purposes within Minnesota and out of state.

Culture & Benefits

• Full-time employee position with bonus eligibility.
• Health insurance, life and disability insurance, 401(k) contributions, and paid time off for employees working an average of 30 or more hours per week.
• Additional employee resources include an Employee Assistance Program, Employee Resource Groups, and Employee Service Corp.
• Focus on inclusion, diversity, belonging, and career growth.