10 часов назад
Manager, Field Customer Experience
90 000 - 115 000$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Manager, Field Customer Experience (Retail Training and Omnichannel Customer Development): Supporting North America’s omnichannel training strategy by building and implementing sales, service, clienteling, and onboarding programs across Coach stores with an accent on customer experience standards, store KPI monitoring, and field leadership partnership. Focus on developing store teams, driving adoption of Coach Journey and Client Compass, and improving service through feedback, action planning, and in-market coaching.
Location: Toronto, Ontario, Canada (Remote). The role supports stores across North America and requires travel up to 75% of the time.
Base pay range: $90,000–$115,000 per year.
Company
is a global house of fashion brands, including Coach, focused on modern luxury accessories and lifestyle collections.
What you will do
- Support North America’s omnichannel training and customer development strategy through sales, service, clienteling, and onboarding initiatives.
- Monitor store KPIs and metrics, identify opportunities, and develop training and action plans with follow-up accountability.
- Act as the Coach Customer Experience expert for the market and drive consistent execution of The Coach Experience selling ceremony.
- Deliver and support onboarding, product knowledge, selling, service, clienteling, sales accountability, and leadership development programs.
- Support the use of Coach Journey and Client Compass, including answering store questions, training users, and monitoring sustained adoption.
- Partner with field leadership on customer feedback, in-store events, animations, training videos, and service improvement plans.
Requirements
- 5+ years of professional experience in retail, training, or customer experience.
- Ability to motivate and collaborate with multiple levels of the organization, including regional field leadership.
- Strong written, verbal, interpersonal, presentation, organizational, and multitasking skills.
- Ability to communicate market issues effectively and partner on practical solutions in a dynamic environment.
- Proficiency in PowerPoint, Excel, Word, and Microsoft Office.
- Ability to travel up to 75% of the time.
Culture & Benefits
- Inclusive and collaborative environment focused on innovation, customer focus, creativity, and continuous learning.
- Medical, dental, and vision insurance.
- 401(k), disability insurance, and commuter benefits.
- Paid parental leave and tuition assistance.
- Equal opportunity and affirmative action employment practices.
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