Account Follow-Up Representative I (Healthcare IT)

Location: Remote anywhere in the United States; preference for candidates able to work in CST or EST.

Salary: $18–$26 per hour.

Company

MEDHOST, a hirify.global division, provides healthcare information technology solutions including electronic health records, financial management systems, and patient engagement platforms.

What you will do

• Review and follow up on outstanding hospital patient accounts and insurance balances.
• Verify claim payment status, rebill insurance, correct financial classifications, and recommend account adjustments.
• Research accounts, document findings and next steps, and route cases through appropriate workflows.
• Work assigned payer denials and zero-pay reports within 48 hours and manage approximately 30–40 accounts per workday.
• Communicate with insurance companies, patients, agencies, facilities, and internal teams to resolve payment issues.
• Complete assigned projects, training, quality management procedures, and regulatory requirements.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a related field; recent Medical Billing and Coding graduates may substitute coursework.
• Knowledge of computer applications such as Excel, Word, email, and database software.
• Proficiency with inbound and outbound telephone systems, accurate arithmetic, organization, multitasking, and detailed documentation.
• Ability to learn new systems quickly, work independently or collaboratively, and perform effectively under pressure.
• High-speed internet with at least 300 Mbps download speed, unlimited data, and a smartphone for MFA.

Culture & Benefits

• Flexible remote work arrangements.
• Medical, dental, vision, STD, LTD, and FSA benefits.
• Three weeks of vacation plus five personal days.
• 401(k), life insurance, employee stock ownership, and RRSP program.
• Career growth opportunities and community involvement.
• AI-enabled tools and automation are encouraged to improve workflows while maintaining security and compliance.