Service Solutionist

Location: Hybrid in Charlotte, North Carolina, United States. Legal authorization to work in the U.S. is required.

Company

hirify.global provides a technology and software platform that helps more than 5,000 U.S. hospitals and 15,000 clinical sites manage mission-critical healthcare equipment and automate procurement of parts, services, and training.

What you will do

• Own service requests from intake through resolution, maintaining urgency, accuracy, and accountability.
• Collect complete, actionable information by asking clear and direct questions.
• Manage multiple service events while maintaining responsiveness and quality.
• Communicate with customers, vendors, and internal teams through phone, chat, online forms, and email.
• Support customers with empathy and composure during time-sensitive or high-impact situations.
• Monitor open work, follow up proactively, maintain accurate documentation, and navigate complex service scenarios.

Requirements

• High reliability, strong urgency, accountability, and self-direction.
• Clear, professional, and confident communication with a wide range of stakeholders.
• Customer-focused approach suitable for regulated and mission-critical environments.
• Strong attention to detail, accurate documentation, and commitment to quality and compliance.
• Ability to collaborate effectively and meet required in-office days in a hybrid work setting.
• Legal authorization to work in the United States.

Culture & Benefits

• Hybrid work environment with flexible, collaborative, and productivity-focused office spaces.
• Competitive compensation package with incentives and company ownership or equity.
• Comprehensive benefits, including a 401(k) match, health benefits, and college debt reduction.
• Career and professional development through training, coaching, and new experiences.
• Inclusive and diverse community focused on collaboration, reliability, trust, and shared standards.