Seasonal CG U.S. TurboTax Community Engagement Specialist

Location: Remote within Arizona, United States

Company

hirify.global is a financial technology platform providing products including TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Monitor daily contributor activity and moderate user-generated content according to community policies.
• Build relationships with contributors, encourage participation, and keep online communities healthy and engaging.
• Communicate with customers and internal stakeholders through clear, natural, and transparent written responses.
• Plan and execute programs that increase community engagement and represent the TurboTax brand.
• Analyze customer feedback, emerging issues, product defects, and enhancement opportunities, then share actionable insights with internal teams.
• Manage multiple projects and channels while meeting quality, productivity, and engagement goals.

Requirements

• Customer service experience and exceptional written and verbal communication skills in English.
• Strong attention to detail, reading comprehension, problem-solving, investigative, and critical-thinking skills.
• Understanding of online community principles and the nuances of forum and digital interactions.
• Ability to multitask across instant messaging, email, FAQs, and other media channels.
• Technical troubleshooting skills, typing proficiency, and familiarity with operating systems, internet browsers, Microsoft Office, and Google Suite.
• Ability to adapt quickly, work with minimal supervision, and maintain accuracy and accountability.

Nice to have

• Professional or personal experience with online communities, forums, or membership groups.
• Tax-related expertise.

Culture & Benefits

• Inclusive and empowering work environment focused on diversity and collaboration.
• Opportunity to work with community subject matter experts and cross-functional internal and external partners.
• Competitive compensation with a pay-for-performance approach.
• Potential eligibility for a cash bonus, equity rewards, and benefits under applicable plans and programs.