10 часов назад
Technical Service Advisor 4– Bilingual (English/Spanish) (Networking)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Service Advisor 4– Bilingual (English/Spanish) (Networking): Coordinating post-sales technical service delivery and customer support for Juniper network environments with an accent on service-level management, network reliability, and customer-specific operational reporting. Focus on assessing network health, mitigating deployment risks, coordinating escalations, and recommending improvements to configurations, topologies, and software deployments.
Location: Hybrid, with an average requirement of two days per week from an HPE office
Company
is a global edge-to-cloud technology company helping organizations connect, protect, analyze, and act on data and applications.
What you will do
- Act as the primary service contact between Juniper customers, partners, account teams, and Juniper support organizations.
- Coordinate post-sales service delivery, support plans, service credits, training credits, and customer deliverables.
- Track cases against SLAs, provide technical input for escalations, and bring the required experts together to resolve critical issues.
- Review network architectures, deployment plans, software defects, and operational risks, developing mitigation recommendations with customers.
- Deliver technical consulting, including impact assessments, network health checks, software upgrade analysis, and configuration reviews.
- Lead periodic service reviews and maintain ITIL-based operational status and reporting frameworks.
Requirements
- 8+ years of experience designing, implementing, and troubleshooting data center and IP/MPLS networks in network operations environments.
- Deep understanding of TCP/IP, QoS, VLAN, STP, IPsec, NAT, IPv6, Layer 2 and Layer 3 protocols, including VRRP, OSPF, BGP, multicast, and MPLS VPN.
- Experience in customer-facing roles and the ability to work independently while managing priorities in an unstructured environment.
- Bachelor’s degree in electrical or electronic engineering, computer science, or an equivalent field is generally preferred.
- Fluency in English and Spanish is required.
- Strong communication, interpersonal, and social skills.
Nice to have
- Knowledge of Segment Routing, traffic engineering, data center switching, VxLAN, EVPN, SD-WAN, or wireless technologies.
- Experience with large enterprises or network service providers.
- ITIL framework knowledge and experience with network automation.
- JNCIS, JNCIP, JNCIE, Aruba Networks, or equivalent industry certifications.
- An MBA or business degree.
Culture & Benefits
- Comprehensive health, financial, and emotional wellbeing benefits for employees and their loved ones.
- Personal and professional development programs supporting career growth and internal mobility.
- Flexible work and personal-needs management within a hybrid work model.
- An inclusive workplace that values varied backgrounds and individual uniqueness.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →