10 часов назад
VP of Customer Success (Cybersecurity)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
VP of Customer Success (Cybersecurity): Leading and scaling a global Customer Success organization across Strategic, Enterprise, Commercial, and Digital Touch segments with an accent on retention, expansion, customer adoption, and measurable platform value. Focus on building scalable coverage models, maintaining industry-leading NRR across SaaS and on-premise deployments, and developing high-performing distributed leadership teams.
Company
develops an identity security platform that protects human, machine, and AI-agent identities across on-premise and cloud environments.
What you will do
- Lead and scale the global Customer Success organization across Strategic, Enterprise, Commercial, and Digital Touch segments.
- Own retention, renewal, adoption, and expansion outcomes while driving strong NRR and reducing customer risk.
- Partner with Sales on account planning, renewal execution, and expansion strategy.
- Build scalable segmentation, playbooks, health scoring, QBR, and escalation programs for a multi-region customer base.
- Act as executive sponsor for strategic accounts and build relationships with customer executives and champions.
- Develop CS leadership and collaborate with Product, Engineering, Support, Sales, and Marketing to improve customer value and product adoption.
Requirements
- 10+ years of experience in Customer Success, Account Management, or related revenue leadership roles.
- 5+ years leading global Customer Success organizations at scale, including distributed and multi-region teams.
- Experience supporting SaaS and on-premise or hybrid deployment models.
- Experience managing Strategic, Enterprise, Commercial, and Digital Touch or Tech Touch customer segments.
- Experience leading a Customer Success organization responsible for $100M+ in revenue while maintaining strong NRR.
- Strong knowledge of NRR, GRR, churn, adoption, health scoring, CS platforms such as Gainsight, ChurnZero, or Planhat, and CRM systems.
Nice to have
- Experience in identity security, cloud security, or adjacent infrastructure security.
- Experience working through a hyper-growth stage.
- Success with a land-and-expand sales motion.
Culture & Benefits
- Fast-moving environment focused on innovation and collaboration.
- Customer-centric culture with the voice of the customer informing company strategy.
- People-first leadership approach centered on developing managers and individual contributors.
- Opportunity to work with a global customer base and cross-functional international teams.
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