Product Manager, Digital Operations Support (Guest Product Management)

Location: Atlanta Support Center; onsite four days per week, typically Monday–Thursday. Travel of up to 15% may be required.

Company

hirify.global is a multi-brand restaurant company operating a portfolio that includes Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC.

What you will do

• Own product leadership and oversight for digital products supporting restaurant brands and guest experiences.
• Serve as the primary product escalation point for production incidents, coordinating prioritization, resolution, and continuous improvement with Engineering and Technology Operations.
• Lead cross-functional collaboration with Product Management, Solutions Architecture, Finance, Legal, Brand, Support, and business stakeholders to define solution requirements.
• Design and optimize user-centric workflows and digital experiences for administrators, operators, and guests.
• Lead product decisions during live incidents by assessing guest impact, business risk, and technical tradeoffs.
• Coordinate post-launch hypercare, stakeholder communication, monitoring, rapid fixes, KPI management, training, and roadmap improvements.

Requirements

• Bachelor’s degree in business, marketing, computer science, or a related field.
• 7+ years of experience with product management practices, Agile methodologies, and test-driven development.
• Experience delivering customer-facing digital experiences and collaborating across business and IT teams.
• Deep understanding of e-commerce, consumer behavior, digital user experience, and digital design frameworks.
• Strong analytical, communication, prioritization, negotiation, problem-solving, and workflow management skills.
• Ability to use AI-driven insights responsibly, evaluate outputs critically, and support AI-enabled product development.

Culture & Benefits

• Fast-paced environment with changing priorities and an entrepreneurial mindset.
• Opportunity to shape digital experiences across a portfolio of major restaurant brands.
• Emphasis on customer focus, data-driven decision-making, continuous improvement, and cross-functional collaboration.
• Regular onsite collaboration at the Atlanta Support Center.