Mid-Market Customer Success Manager (Fleet Management)

Location: Fully remote within the United States; the posting header specifies Tennessee.

Base salary: $60,000–$63,000 per year plus bonus.

Company

hirify.global’s Azuga business provides GPS fleet tracking, safety cameras, driver safety, vehicle diagnostics, and fleet-management solutions for small-business and enterprise fleets.

What you will do

• Manage assigned mid-market accounts through disciplined account planning and proactive relationship management.
• Resolve customer complaints by investigating issues, providing solutions, and escalating when necessary.
• Build a detailed understanding of fleet-management solutions and their value for customer challenges.
• Partner with cross-functional teams to improve customer support quality and efficiency.
• Drive strategic add-on sales and renewal business.
• Identify account risks, reduce churn, and develop trusted-advisor relationships.

Requirements

• At least two years of business-to-business account-management experience.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Experience with CRM software; Salesforce experience is preferred.
• Time productivity will be tracked.
• Bachelor’s degree is preferred but not required.
• Must be eligible to work in the United States; temporary work authorization or the need for sponsorship may disqualify candidates.

Culture & Benefits

• Supportive onboarding to help with the transition into the team.
• Training and regular mentorship for professional growth.
• Inclusive, collaborative, and engaging work environment.
• Corporate social responsibility activities.
• Focus on work-life effectiveness and long-term well-being.