Branch Operations Manager, Washington Park, Roxbury, MA (Fintech)

Location: Roxbury, Massachusetts, United States; branch-based role with work during branch hours, including possible weekends and evenings.

Annual base pay: $38,250–$64,000 USD.

Company

hirify.global is a global financial services organization undergoing a customer-centric, technology-driven transformation.

What you will do

• Manage efficient, secure branch operations and oversee operational risk controls, including vault and ATM custodianship.
• Assist customers with deposits, withdrawals, payments, and other transactions while providing personalized service.
• Manage lobby flow, resolve customer issues, and build relationships that support customer loyalty.
• Conduct cash counts, maintain audit logs, and support the teller line through coaching and feedback.
• Use digital tools and data-driven decisions to improve customer engagement, branch performance, and operational efficiency.
• Support colleague development and nearby branch locations when required by business needs.

Requirements

• High school diploma or GED.
• At least 3 years of successful branch banking or related operations/support experience, or the specified hirify.global experience pathway.
• At least 18 months of cash-handling experience and 18 months of customer service experience in a high-volume, fast-paced environment.
• Knowledge of company policies, compliance regulations, risk management, loss prevention, cash handling, and audit logs.
• Strong customer service, communication, problem-solving, relationship-building, digital-tool, and data-driven decision-making skills.
• Must be legally authorized to work full-time in the United States without employer sponsorship.

Nice to have

• Established work history or equivalent experience, training, military service, or education.
• Experience with Microsoft Office products.

Culture & Benefits

• Competitive rewards package based on skills, experience, training, licensure, certifications, and location.
• Benefits designed to support employees, families, and well-being.
• Inclusive and accessible application process with reasonable accommodations available.
• Strong organizational focus on proactive and responsible risk management.