Global Sales Force, Service Cloud Manager (Salesforce)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Location: Remote within the United States; candidates must reside in a state where has an established business presence. Remote work is unavailable in Alaska, Arkansas, Delaware, Hawaii, Maine, North Dakota, Nebraska, Vermont, West Virginia, and Wyoming. Travel: 20% in the US.
Salary: $88,000–$111,150 per year.
Company
develops energy-resilience solutions including engines, generators, power conversion, UPS systems, EV components, microgrid controls, and clean energy systems for industrial, commercial, residential, and OEM customers.
What you will do
- Maintain accurate service tasks, maintenance BoMs, spare-parts associations, quantities, and installed-base data in Salesforce Service Cloud.
- Collaborate with Service Engineers and data analysts to validate technical information and audit data quality.
- Train and support distributors in aftermarket quoting, ordering, inventory planning, and use of Salesforce Service Cloud.
- Gather distributor feedback, resolve usability challenges, and recommend workflow and platform improvements.
- Monitor data accuracy, distributor adoption, order efficiency, and other global KPIs.
- Analyze potential versus final parts sales under service agreements and support actions with distributors and channel teams.
Requirements
- Bachelor’s degree in engineering, Technical Service, Information Management, or a related field.
- At least 3 years of experience in aftermarket service operations or spare-parts management.
- At least 3 years of product ownership experience with Salesforce Service Cloud.
- Strong knowledge of service BoMs, spare parts, maintenance procedures, and aftermarket processes in industrial or manufacturing environments.
- Experience working with distributors and digital service solutions, plus familiarity with ERP/PIM systems and master data governance.
- Strong communication, training, collaboration, problem-solving, data-management, and process-management skills.
Nice to have
- Salesforce Service Cloud certification.
- Spanish-speaking ability.
Culture & Benefits
- Remote work with work-life flexibility.
- Competitive compensation and benefits, including health, vision, dental, and 401(k) matching.
- Development, recognition, and career opportunities.
- Safe, sustainable, and inclusive workplace.
- Values-driven environment centered on Curiosity, Trust, Pace, and Excellence.
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