Employee Lifecycle Team Lead

Location: Heredia, Costa Rica; office attendance required on Mondays, Wednesdays, and Thursdays, with additional days possible based on business needs.

Company

Human Resources Division and HR Shared Services organization supporting employee lifecycle and payroll operations across the Americas.

What you will do

• Supervise and support Employee Lifecycle and Pre-Payroll Analysts in a shared services environment.
• Oversee employee lifecycle transactions, including hires, terminations, transfers, compensation changes, organizational updates, and data corrections.
• Manage US and Canada time tracking and absence processes across the Americas, including leave administration and time-off balances.
• Validate pre-payroll inputs, resolve complex employee data and system discrepancies, and collaborate with Payroll, HRBP, HRIS, Benefits, and payroll vendors.
• Perform audits, maintain documentation and controls, and identify risks and process improvement opportunities.
• Coach team members, manage performance, and ensure service-level agreements are met.

Requirements

• Bachelor’s degree in Business Administration, Accounting, Finance, or a related field, or 4+ years of relevant experience in lieu of a degree.
• At least 3 years of experience managing time and absence in a US multi-state environment.
• Experience with Workday, ADP Workforce Now or ADP Vantage, and SAP SuccessFactors or similar HR and payroll platforms.
• Prior experience supervising a small team in a shared services or service delivery environment.
• Unrestricted right to work for hirify.global in Costa Rica.
• Advanced English proficiency at C1 level or higher.

Nice to have

• Experience supporting Americas-region payroll and HR operations.
• Knowledge of payroll processes and compliance requirements across multiple countries.
• Exposure to audits and SOX or other internal controls.

Culture & Benefits

• Hybrid work arrangement with regular office attendance in AFZ, Heredia.
• Collaboration across Payroll, HR, Benefits, HRIS, and internal stakeholder teams.
• Focus on accuracy, customer service, accountability, continuous improvement, and operational excellence.