Senior CS Program Manager (BPO)

Location: Limassol, Cyprus; Workplace type: Hybrid

Annual salary: from EUR 64,700 gross. Final benefits may vary depending on location.

Company

hirify.global is a global technology company operating ride-hailing, freight, delivery, intercity travel, and financial services across 48 countries.

What you will do

• Own and prioritize the Customer Support transformation portfolio, connecting initiatives to measurable business outcomes.
• Lead BPO and vendor transition programs across multiple workstreams, regions, and functions.
• Establish a centralized program management framework, governance model, and reporting cadence for Customer Support.
• Build a portfolio dashboard covering progress, risks, dependencies, costs, quality, SLA performance, and business impact.
• Coordinate cross-functional initiatives with Customer Support, Operations, Finance, Legal, Procurement, Product, Analytics, IT, Quality, Training, and regional teams.
• Identify opportunities to simplify, standardize, and automate processes, including the implementation of AI and automation solutions.

Requirements

• Significant experience in program management, project management, or operations in Customer Support, Customer Experience, or a complex operational environment.
• Proven experience leading complex cross-functional programs from strategy through execution.
• Strong stakeholder management skills, including experience working with senior stakeholders across Finance, Legal, IT, Product, and Operations.
• Experience in a global or multi-region organization with geographically distributed teams.
• Ability to structure ambiguous problems, establish processes, and improve program governance, PMO structures, reporting frameworks, or operating models.
• Strong analytical, organizational, communication, problem-solving, ownership, and influencing skills.

Nice to have

• Experience with Business Process Outsourcing and external service providers.
• Background in Customer Support operations, Customer Experience, service delivery, ride-hailing, mobility, delivery, logistics, marketplaces, or other distributed operational businesses.
• Experience using AI, automation, and operational tooling to improve productivity.
• PMP, PRINCE2, or equivalent project or program management certification.
• Experience managing vendor relationships, commercial models, or operational budgets.

Culture & Benefits

• Mentoring, career consulting, and professional learning programs.
• Collaboration with international teams and participation in the Global Talent Exchange Program.
• Company-wide challenges, awards, sports activities, volunteering, and social impact projects.
• Co-financed language courses and internal speaking clubs.
• Work in an environment that values initiative, openness, and continuous growth.

Hiring process

• Application followed by a hiring manager interview and team interview.
• English proficiency test, offer, and hiring decision.