Temporary Event Customer Service Representative - 1 York

Location: Toronto, Ontario, Canada — onsite at Lot 501, 1 York Street. Event days only, on-call, with 4–8 hour shifts. Seasonal role from September 13, 2026, approximately through the end of May 2027.

Compensation: CA$18.97 per hour

Company

hirify.global provides technology-enabled parking solutions and operates high-density parking facilities across North American cities.

What you will do

• Provide professional support to monthly parking customers, transient customers, event guests, and internal stakeholders.
• Answer inbound calls, emails, and faxes, process service requests, and resolve customer inquiries and complaints.
• Set up and maintain customer accounts, enter payment information, update records, and complete required documentation.
• Process temporary passes, work orders, meter-out reports, signage changes, and parking vacancy updates.
• Use CRM, phone systems, Microsoft Office, and other operational resources while meeting service-level and quality goals.
• Support other customer service representatives, troubleshoot client issues, and assist with training new CSR employees.

Requirements

• Must be at least 18 years old.
• Grade 12 or equivalent education.
• One year of data-entry experience with a typing speed of 40 words per minute.
• Knowledge of contact-center policies and software, including CRM and telephone systems.
• Strong verbal and written communication, telephone etiquette, attention to detail, judgment, and conflict-resolution skills.
• Ability to multitask, prioritize work, remain professional under pressure, and meet service-level goals.

Culture & Benefits

• Fast-paced, event-based work with on-call scheduling.
• Performance-based call monitoring, recording, and assessment to improve service quality.
• Benefits provided according to the collective agreement.
• Equal opportunity employment environment.

Hiring process

• Internal review.
• Phone screen.
• Onsite interview.