11 часов назад
Verification Specialist Lead (Financial Services)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Verification Specialist Lead (Financial Services): Leading the Verifications team through daily coaching, quality and compliance monitoring, and operational support with an accent on lending operations, regulatory adherence, and customer experience. Focus on analyzing account reviews and call evaluations, identifying process risks and improvement opportunities, and communicating performance recommendations to business leaders.
Location: On site in Tempe, AZ, United States
Company
provides personal loans, credit cards, and other financial products to help nonprime customers access credit responsibly.
What you will do
- Provide day-to-day guidance, coaching, and performance support to verification team members.
- Monitor quality, compliance, account reviews, reporting, call evaluations, and process adherence.
- Identify trends, risks, and opportunities to improve operational efficiency and team performance.
- Partner with leadership on training, quality assurance, team development, and special projects.
- Communicate findings, recommendations, and performance insights to leaders and business partners.
- Maintain knowledge of policies, procedures, and regulatory requirements for consistent decision-making.
Requirements
- High school diploma or equivalent.
- 5+ years of experience in verifications, lending operations, financial services, or a related field.
- Strong leadership, coaching, relationship-building, written communication, and verbal communication skills.
- Excellent analytical, critical-thinking, problem-solving, organizational, and prioritization skills.
- Ability to analyze data, identify trends, make sound recommendations, and maintain attention to detail.
Nice to have
- Experience in auto finance or lending operations.
- Quality assurance, audit, compliance, or process improvement experience.
- Proficiency with Microsoft Excel, PowerPoint, and reporting tools.
- Experience with call monitoring or workforce management systems.
Culture & Benefits
- Medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurance options.
- Up to 4% matching 401(k) and an employee stock purchase plan with a 10% share discount.
- Tuition reimbursement and paid volunteer time.
- Paid vacation, sick leave, and 11 paid holidays, prorated where applicable.
- Inclusive culture with career development opportunities and a customer-first work environment.
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