Business Operations Specialist (Ride-Hailing)

Location: Hybrid in Guatemala, Guatemala; business travel across different regions of the country is required.

Company

hirify.global is a global technology company operating a ride-hailing platform and related freight, delivery, intercity travel, and financial services in 48 countries.

What you will do

• Coordinate strategies to attract, activate, reactivate, and retain drivers, optimizing the driver lifecycle.
• Lead and manage agents focused on driver engagement, including training and performance development.
• Monitor the driver funnel from app installation through completed orders and improve territory KPIs.
• Create incentive programs, provide performance feedback, and execute action plans for agents and drivers.
• Manage third-party recruitment partnerships and support driver activation and reactivation strategies.
• Oversee CRM scripts and AI-driven communication tools, monitor competitors, and lead local recruitment campaigns for new city launches.

Requirements

• Advanced English with strong written and verbal communication skills.
• Strong understanding of sales funnels, driver acquisition, and large-scale recruitment operations.
• Experience in sales or recruitment, including target achievement and performance optimization.
• Intermediate or advanced Excel skills for data analysis, reporting, and KPI tracking.
• Experience managing sales teams, preferably in recruitment or acquisition environments.
• Business Administration, Marketing, or a related degree in progress or completed, plus strong analytical and problem-solving skills.

Nice to have

• Knowledge of local transportation regulations and market trends.

Culture & Benefits

• Mentoring, career consulting, and learning programs.
• International collaboration and participation in the Global Talent Exchange Program.
• Company-wide challenges, awards, sports activities, volunteering, and social impact projects.
• Co-financed language courses and internal speaking clubs.

Hiring process

• Application, hiring manager interview, and team interview.
• English proficiency test followed by an offer and hiring decision.