Insurance Claims Representative

Location: Mandeville, Manchester Parish, Jamaica

Company

hirify.global provides artificial intelligence, automation, cloud engineering, advanced analytics, and business process services for global brands.

What you will do

• Build rapport with customers and establish trusted working relationships.
• Handle customer communications about insurance policies, products, processes, and requested actions.
• Complete business functions, service requests, and special projects accurately within turnaround objectives.
• Track and record outcomes from customer calls, online chats, and emails to ensure timely responses.
• Collaborate with licensed insurance agents and team members to gather information and resolve requests.
• Maintain quality standards and update job knowledge through product training and educational opportunities.

Requirements

• English language qualification through at least four CXC/GCE subjects or a U.S. high school diploma/GED.
• Valid government-issued ID, TRN, and NIS card required.
• Strong written and verbal communication, reading, computer, keyboarding, and basic Microsoft Office skills.
• Ability to work accurately in a high-volume inbound-call environment and manage multiple applications.
• Strong problem-solving, organization, prioritization, multitasking, attention to detail, patience, and empathy.
• Must pass a drug test and criminal background check and maintain availability for assigned shifts, including weekends and public holidays.

Nice to have

• Customer service experience.
• Experience with CRM applications.

Culture & Benefits

• Full-time employment with flexible availability across assigned weekly shifts.
• Training opportunities focused on new insurance product descriptions and job knowledge.
• Work supporting established standards for customer care and service quality.