Salesforce Administrator

Location: Solon, Ohio, United States; hybrid work

Company

hirify.global provides electrical connection and protection solutions for equipment, buildings, and critical processes through globally recognized product brands.

What you will do

• Support day-to-day administration and operation of Salesforce processes and workflows.
• Gather requirements, collaborate with stakeholders, and translate business needs into Jira epics and user stories.
• Configure, document, test, and deliver Salesforce enhancements and updates.
• Build reports and dashboards and support data integrity audits.
• Improve CRM adoption, internal customer experience, and Salesforce practices across business segments.
• Work with global Salesforce teams and data owners to resolve data quality issues.

Requirements

• Bachelor’s degree or equivalent from an accredited institution.
• At least 2 years of experience supporting Salesforce SalesCloud and/or ServiceCloud in a Lightning-enabled environment.
• Strong analytical, troubleshooting, problem-solving, teamwork, and stakeholder communication skills.
• Ability to convert complex user requirements into Jira user stories.
• Good written and spoken English communication skills are required.
• Willingness to continuously learn and take on additional responsibilities.

Nice to have

• One or more Salesforce certifications.
• Previous experience in sales or customer care.

Culture & Benefits

• Global operations with opportunities to work across diverse business segments and cultures.
• Values include innovation, integrity, customer focus, respect, teamwork, optimism, and accountability.
• Support for employee philanthropic activities and community involvement.
• Eligible full-time employees may receive medical, dental, vision, insurance, disability, and flexible spending benefits.
• Benefits may include a matched 401(k), employee stock purchase plan, tuition reimbursement, paid time off, parental and personal leave, caregiver support, and well-being programs.