11 часов назад
Product Manager-Loyalty
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Product Manager-Loyalty (Restaurant Loyalty): Defining and delivering loyalty product strategy and roadmaps across a portfolio of restaurant brands with an accent on customer insights, digital experiences, and scalable technology capabilities. Focus on prioritizing investments, translating business and customer needs into product requirements, and measuring adoption and performance throughout the product lifecycle.
Location: Atlanta Support Center, United States
Company
is a multi-brand restaurant company operating more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.
What you will do
- Define the loyalty product strategy and roadmap using customer insights, market trends, competitive intelligence, and business priorities.
- Lead products through the full lifecycle, from opportunity identification and discovery to launch, growth, performance management, and retirement.
- Partner with engineering, design, analytics, operations, marketing, and business stakeholders to deliver scalable technology capabilities.
- Translate business needs and customer insights into clear product requirements, workflows, and user-centric experiences for administrators, operators, and guests.
- Manage KPIs, program planning, change management, training, and stakeholder education to improve adoption and business outcomes.
Requirements
- Bachelor’s degree in Business, Marketing, Computer Science, or a related field.
- 5–7 years of experience with product management practices, agile methodologies, and test-driven development.
- Experience delivering customer-facing digital experiences and digital innovation.
- Strong understanding of ecommerce, consumer behavior, digital user experience, and digital design frameworks.
- Strong analytical, prioritization, negotiation, project management, problem-solving, and communication skills.
- Ability to collaborate with business and IT teams, understand technical constraints, and influence cross-functional stakeholders.
Nice to have
- Experience with loyalty and offer programs.
- Passion for the restaurant industry and an entrepreneurial mindset.
Culture & Benefits
- Work across a portfolio of iconic restaurant brands.
- Collaborate with teams spanning product, technology, design, analytics, operations, marketing, and business functions.
- Help shape digital guest and team member experiences across online and in-restaurant touchpoints.
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