Donor Advocate

Location: Onsite in Mandeville, Manchester Parish, Jamaica. Work is scheduled Monday to Friday between 9am and 10pm EST and Saturday-Sunday between 9am and 6pm EST, with flexibility for weekends, public holidays, and assigned shifts.

Company

hirify.global provides artificial intelligence, automation, cloud engineering, advanced analytics, and business process services for global brands.

What you will do

• Support blood donors through high-volume inbound calls and live voice or chat interactions.
• Listen actively, capture relevant details, ask probing questions, and communicate information clearly.
• Identify customer needs and recommend timely, appropriate solutions using researched information and established processes.
• Manage difficult conversations, de-escalate concerns, and communicate with patience, empathy, and sincerity.
• Navigate multiple applications and support tools while maintaining accurate and effective conversations.

Requirements

• Must be able to train and work onsite in Mandeville, Jamaica.
• At least four CXC/GCE subjects including English Language, or a U.S. high school diploma or GED.
• Valid government-issued ID, TRN, and NIS card required.
• Flexible availability for any assigned day and shift, including weekends and public holidays.
• Customer service experience is preferred; strong verbal and written communication, critical thinking, organization, multitasking, and attention to detail are required.
• Minimum typing speed of 35 words per minute with at least 80% accuracy; basic Microsoft Office, PC keyboarding, CRM, and technical troubleshooting skills required.

Culture & Benefits

• Work within a technology-enabled business process environment supporting well-known brands.
• Follow defined processes and guidelines while using sound judgment to resolve customer needs.
• Background and drug screening may be required.