TPA Technical Support Specialist I

TL;DR

TPA Technical Support Specialist (HRTech): Provides technical expertise and support for hirify.global’s Spending Account Benefit Systems with an accent on help ticket completion, API issue resolution, and system configuration. Focus on troubleshooting benefit system configuration, analyzing data for reconciliation, and managing electronic banking transactions.

Location: This position is subject to state and local pay transparency laws, implying an Onsite (USA) presence.

Salary: $44,800–$83,200/yr

Company

hirify.global is an award-winning provider of cloud-based HR and payroll software solutions, offering a complete platform for the modern workforce.

What you will do

• Become an expert on application features, configuration, and supported third-party software.
• Create, monitor, and prioritize cases and help tickets for timely resolution of client issues.
• Apply critical thinking to research, troubleshoot, and resolve Benefits Configuration and API connectivity issues.
• Partner with Benefit Implementation Consultants and Sales to provide system setup consultation.
• Design, test, import, and analyze data for the benefits system, including full data audits and reconciliation.
• Manage open enrollment projects and perform routine daily electronic banking tasks.

Requirements

• Minimum of 1-2 years experience in a benefits support role, preferably in Tax advantaged plans (FSA, HSA, HRA, Commuter).
• Ability to analyze data for high-level problem resolution.
• Hold a High School Degree (Bachelor’s degree preferred).
• Proven ability to manage multiple projects simultaneously and deliver them on time.
• Intermediate MS Office skills, particularly with Excel (import data, pivot tables, VLOOKUP).
• Excellent communication skills to convey technical information to non-technical partners.

Nice to have

• Basic understanding of EDI data mapping and transformation.
• Familiarity with data communication protocols such as SFTP and FTP.

Culture & Benefits

• Comprehensive benefits package including medical, dental, vision, life, disability, and a 401(k) match.
• Commitment to diversity, equity, and inclusion, embracing differences in employees.
• Opportunity for career development and continued learning.
• Supportive work environment with employee resource groups (ERGs).
• Reasonable accommodations provided for applicants and employees with disabilities.