Senior Technical Support Engineer (Healthcare Technology)

TL;DR

Senior Technical Support Engineer (Healthcare Technology): Defining, managing, and resolving deep technical customer issues for a data-driven health platform with an accent on code analysis, root cause identification, and infrastructure support. Focus on project managing client deployments, optimizing issue resolution processes, and building support tooling.

Location: Hybrid in Dallas, Texas, Boston, Massachusetts, or Raleigh, North Carolina. Must not require employer sponsored work authorization in the United States. Travel up to 25% is anticipated.

Salary: $117,500 – $176,500 base salary + bonus + benefits (US)

Company

hirify.global is a subsidiary of Alphabet using a data-driven approach to change how people manage health and how healthcare is delivered.

What you will do

• Define and manage technical customer issues, owning the issue lifecycle from start to finish.
• Project manage new client deployment issues through to resolution.
• Determine root cause by reading code; troubleshoot customer reported issues; implement security and permissions changes.
• Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements.
• Create playbooks, knowledge base content, reports, and dashboards for internal issue tracking.

Requirements

• 3+ years experience with Python, R, or similar object-oriented programming language.
• Bachelor's Degree in Statistics, Computer Science, Mathematics, Information Systems, or a related area.
• Familiarity with SQL and ability to identify root cause of data issues.
• Proficiency with Jira and Github.
• Cloud operations experience (e.g., creating buckets, VMs, security access controls).
• Excellent troubleshooting skills and ability to communicate technical details to diverse audiences.
• Must not require employer sponsored work authorization now or in the future for employment in the United States.

Nice to have

• 4+ years of experience in software or healthcare technology.
• Experience troubleshooting data issues and supporting highly regulated software.
• Self-starter mentality with a passion for owning and driving issues to resolution.

Culture & Benefits

• Part of a diverse team innovating at the intersection of health and technology.
• Focus on precision health, generating and activating data from various sources.
• Offers flexibility, resources, and competitive benefits for whole-person well-being.
• Culture reflects values of Innovate Healthcare and Technology, Gain Velocity as One hirify.global, and Respect Individuals.
• Committed to a culture of Inclusion, Belonging, and Equitability (VIBE).