Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Helping hirify.global customers realize value by achieving their goals, providing excellent communication, meeting facilitation, and cross-functional collaboration. Focus on helping others, delighting customers, and assisting them to improve retention and satisfaction.

Location: Tokyo, Japan

Company

hirify.global is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers.

What you will do

• Attend BaseCamp, to learn about company, product, internal systems, and CS approach.
• Familiarize with business using qualitative and quantitative data and get introduced to customers.
• Conduct Business Reviews with customers to demonstrate value, get to know key stakeholders, and identify growth opportunities.
• Oversee customers’ adoption, training, and development of best practices to continually drive incremental value and ROI.
• Manage escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution.
• Track accounts to identify churn risks and work proactively to mitigate those risks.

Requirements

• 2-5 years of experience in Customer Success, Sales, Support/Service, or customer-facing roles.
• Technically curious about SaaS-based Business Solutions.
• Strong presentation, meeting facilitation, and written communication skills.
• Willingness to travel to customer locations.
• Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately.
• Ability to speak Japanese and English fluently.

Culture & Benefits

• Investing in people with competitive benefits and perks, alongside a robust training program.
• Inclusive offices with a vibrant environment to cultivate collaboration and connection.
• Exceptional culture ensures every employee feels valued and empowered.