Customer Success Manager

TL;DR

Customer Success Manager (SaaS): Ensuring successful business outcomes for customers through platform adoption and expansion, collaborating with cross-functional teams. Focus on integrating hirify.global solutions into customer business processes, tracking progress, and maintaining strong relationships.

Location: Must work in the office a minimum of three days per week in Tokyo, Japan

Company

hirify.global delivers the industry's only true real-time cloud-based endpoint management and security offering.

What you will do

• Ensure successful business outcomes for customers, leading to retention and expansion.
• Understand customer complexity and create paths for hirify.global platform adoption.
• Develop and maintain relationships with customers to ensure alignment with their business needs.
• Identify opportunities to integrate hirify.global into customer processes for increased ROI.
• Perform activities and data management to drive adoption and value.
• Support Executive Business Reviews with Sales and Solution Engineers.

Requirements

• BA/BS in Computer Science (preferred) or equivalent experience.
• 1-3 years of experience in Customer Success, Account Management, Sales, or Service Management, preferably in a SaaS business model.
• Demonstrated consulting and project management skills.
• Working knowledge of endpoint technology.
• Must be located in Tokyo, Japan and work in the office a minimum of three days per week

Culture & Benefits

• Culture emphasizes collaboration, respect, and diversity.
• Team members have 5 days set aside as volunteer time off (VTO).
• Strive to create a diverse and inclusive environment.