Support Representative

TL;DR

Support Representative: Owning customer inquiries and resolving technical issues for a customer engagement platform with an accent on product expertise, integration help, and best practices. Focus on diagnosing and fixing issues, guiding product adoption, and collaborating with cross-functional teams to enhance customer satisfaction.

Location: Hybrid in Singapore

Company

hirify.global is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ by delivering great customer experiences and leveraging AI for smarter, faster, and more meaningful customer engagement.

What you will do

• Own customer inquiries end-to-end, providing timely and technically sound resolutions.
• Become a trusted product expert on the platform's dashboard, integrations, and best practices.
• Drive product adoption by enabling customers to effectively utilize the platform.
• Collaborate with internal teams (Customer Success, Account Managers, Product, Engineering) to deliver seamless experiences.
• Proactively identify opportunities to enhance customer satisfaction and drive product adoption.
• Contribute to process improvements, internal enablement, and knowledge sharing.

Requirements

• 1-2 years of experience supporting technical products, ideally in SaaS or mobile application environments.
• Associate degree, technical boot camp certification, or equivalent practical experience.
• Proficiency with case management tools (e.g., Salesforce, Zendesk).
• Hands-on experience with HTML, CSS, APIs, and/or SQL.
• Domain knowledge of two or more: SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or basic programming.
• Strong written and verbal communication skills in English.

Nice to have

• Experience with Postman, Snowflake, and/or Kibana.

Culture & Benefits

• Competitive compensation, potentially including equity.
• Flexible paid time off.
• Comprehensive benefits (medical, dental, vision, life, disability, fertility, parental leave).
• Professional development supported by career pathing, learning platforms, and a yearly stipend.
• Curated in-office experience to foster community and innovation, supporting hybrid work.
• Opportunities for community giving and employee resource groups.
• Collaborative, transparent, and fun culture, recognized as a Great Place to Work®.