Senior Software Engineer, Insights (AI)

TL;DR

Senior Software Engineer, Insights (AI): Building user-facing tools for a conversational AI platform with an accent on turning customer conversations into meaningful insights and intuitive visualizations. Focus on designing and building across the stack to deliver fast, reliable, and polished product experiences that help teams understand customer intents and agent behavior.

Location: Onsite in San Francisco

Salary: $250,000–$330,000 + Offers Equity

Company

hirify.global is the leading conversational AI platform, empowering brands to deliver concierge customer experience through intelligent, human-like AI agents.

What you will do

• Build user-facing features that help teams understand customer intents, sentiment, and voice of customer signals.
• Design intuitive visualizations and workflows to improve AOPs and identify improvement opportunities.
• Create tools that highlight agent behavior gaps, explain performance issues, and surface actionable recommendations.
• Develop product experiences that simplify exploring conversations and understanding agent behavior.
• Work across the stack to deliver fast, reliable, and polished insights products.

Requirements

• 5+ years of engineering experience building customer-facing products.
• Proficiency with Typescript, Python, and asynchronous programming.
• Strong product sense and ability to solve vague analytical problems.
• Experience creating clear, effective visualizations or UI for complex information.
• Experience working with relational or analytical databases to aggregate data at scale.
• Ability to collaborate with Product, Design, and Data Science.

Nice to have

• Experience with analytics products, conversation intelligence, or UX for insights.
• Experience working on products that help users understand behavior or improve workflows.
• Experience with LLM applications or agent-driven systems.
• Experience building experimentation or observability products.

Culture & Benefits

• Medical, dental, and vision benefits.
• Flexible "Take what you need" vacation policy.
• Daily lunches, dinners, and snacks provided in the office.
• Values-driven culture focused on customer experience, momentum, and teamwork.
• Opportunities to redefine customer experience at scale with industry leaders.