Technical Customer Service Representative

TL;DR

Technical Customer Service Representative: Supporting hirify.global customers with dedicated, root, and VPS server products, as well as domains, email, billing, and account management, with an accent on technical issue resolution and product education. Focus on troubleshooting a wide range of technical and billing concerns and effectively managing customer interactions.

Location: Philadelphia office on a hybrid basis

Company

hirify.global is a leading European provider of cloud infrastructure, cloud services, and hosting services, serving six million SMB customers across 18 markets.

What you will do

• Resolve technical customer issues via phone, email, and chat.
• Assist with setting up and maintaining virtual servers.
• Troubleshoot technical and billing concerns, and educate customers on products and processes.
• Recommend and sell products/services based on customer needs.
• Manage workload efficiently to meet departmental goals.

Requirements

• 1-2 years of customer service experience with an emphasis on technical support.
• Strong spoken and written communication skills in English.
• Basic understanding of TCP/IP protocols (HTTP, DNS, FTP, SSH, RDP).
• Basic understanding of web hosting software (IIS and Apache).
• High School Diploma or equivalent.
• Ability to work in the Philadelphia office on a hybrid basis.

Nice to have

• Skills in the web hosting environment.
• Technical education in networking and IT infrastructure.

Culture & Benefits

• Open structures, friendly working culture, and flat hierarchies with a strong team spirit.
• Work and fun are compatible, with an environment for constant growth.
• Values diversity and welcomes all applications, regardless of background.