Customer Service Associate

TL;DR

Customer Service Associate: Handling customer queries and complaints via phone, email, and chat related to gaming platform products and accounts with an accent on customer retention and accurate information delivery. Focus on providing speedy, appropriate solutions and building sustainable customer relationships in a 24/7 shift environment.

Location: Onsite in Sofia, Bulgaria

Company

hirify.global is a leading gaming technology company listed on the London Stock Exchange, specializing in regulated B2B and B2C markets with proprietary gaming software and services.

What you will do

• Resolve customer queries via phone, email, and chat related to products, promotions, and accounts.
• Provide accurate and complete information using appropriate tools.
• Handle complaints to provide speedy and appropriate solutions.
• Identify customer needs to achieve satisfaction and emphasize retention.
• Record all customer interactions accurately and confidentially.
• Build sustainable relationships through open communication.

Requirements

• Fluent English.
• Availability to work 24/7 shifts including late and night hours.
• Excellent communication and multitasking skills.
• Strong computer literacy.
• Proactive problem solver and team player.
• Motivated to achieve goals and thrive in a fast-paced environment.

Nice to have

• Previous experience in online customer support.

Culture & Benefits

• Performance bonuses and internal growth opportunities.
• Comprehensive health, dental, and life insurance plans.
• 25 days paid annual leave.
• Company-sponsored seminars, training, and social activities.
• Additional bonuses for life events like weddings and babies.