Senior Service Designer

TL;DR

Senior Service Designer: Designing systems composed of people, digital, and physical touchpoints, orchestrating value exchanges for sustainability. Focus on driving systemic interventions in complex, multi-partner ecosystems, championing visual frameworks like journey maps and service blueprints, and leveraging experience prototyping techniques.

Location: Must be based in New York or San Francisco, with 50-75% travel required dependent on client needs.

Salary: $112,000–$160,000

Company

hirify.global is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world.

What you will do

• Drive the design of systemic interventions in complex, multi-partner ecosystems.
• Champion visual frameworks – like journey maps, service blueprints, ecosystem maps – that help bring clarity to complex challenges.
• Drive contribution and alignment from multiple stakeholders.
• Utilize experience prototyping techniques like desktop walkthrough and role playing.
• Advocate service providers as much as service users and communication objective.
• Lead small teams on projects and contribute to business development.

Requirements

• 5+ years of professional service design experience (although you might had a different job title, like “strategic designer” or “business designer”).
• Highly developed design skills, demonstrated in your portfolio.
• Confident presentation and storytelling abilities.
• Experience collaborating in multifunctional teams as the service design lead.
• Proficiency with contemporary design and prototyping tools and methods.

Nice to have

• A university degree in Graphic Design, Visual Communications, or a related design or artistic discipline.

Culture & Benefits

• Build a network within the hirify.global Group and contribute to practice education.
• Play a significant role in client proposals and RFI/RFP responses, nurturing existing accounts.
• Identify project extension opportunities and support thought leadership, including in AI/Data Science.
• Receive a comprehensive, non-negotiable benefits package.
• Enjoy paid time off, including vacation, company holidays, personal days, and sick leave.
• Access medical, dental, and vision coverage, along with retirement savings plans (e.g., 401(k) in the U.S.).